- Secure – built in business continuity and disaster recovery with call re-routing
- Reliable – guaranteed 99.9% uptime backed by our SLA
- Saleable – add new users as required
- Feature rich – call queuing, auto attendant, call recording, contact center
- Best Partners – BT, Broadsoft, Polycom, Yealink and Tollring
- Cost effective – available on a fully Opex model with no upfront costs
UC has evolved beyond a standalone phone system with a number of extra communications services hanging off it. Artemis are experts at helping you to make the right next step from your incumbent system to a more fluid, integrated solution – at a pace and price that suits you. As an independent provider, we’re experts in delivering unified communications as a service in the cloud.
Our experience and expertise across multiple platforms means we know the challenges that you face in moving on from your legacy systems. We can work with you to find a solution that lets you protect your investment, while capitalising on the real advances that have been occurring in telephony and communications technology. Integration expertise.
We understand technology and integration. We’re experts in helping our customers to achieve consistent, seamless communications across complex technology environments, which often include services from multiple vendors.
Managing a contact centre can be challenging. Customers are more demanding, new routes to market need to be explored, compliance standards are stricter and seamless integration with your business back-office is essential.
We provide comprehensive call analytics and offer a range of fully managed services to suit your needs from basic call logging services to complete call centre services. We have over 200 sets of historical and real time call statistics, dials, alarms, charts and desktop wallboards.
Artemis delivers the complete Contact Centre as a Service (CCaaS) allowing you to successfully manage your staff, campaigns and resources efficiently. Our service monitors automatic call distribution and do-not-disturb activity.
We provide the necessary tools to allow you to effectively measure your agents’ status, activities and performances. This tool measures factors such as time on duty, multiple call queues and not available states.
- Fully managed CCaaS
- Establish the customer relationships you want to build
- Deliver outstanding customer service
- Workforce optimisation
- Risk management & compliance
- Call recording and storage
In 2025 BT will be switching off ISDN
BT have announced that by 2025 they intend to have all customers migrated to an IP network before switching off their legacy PSTN and ISDN networks. Until now there has been no firm date for the switch off despite much deliberation within the industry. The announcement from BT is the first step towards their vision of a single IP core network replacing all legacy networks and platforms. But what does that mean for the businesses that depend on the 3.2 million ISDN channels still being used in the UK?
The alternative to ISDN – Voice over IP (VoIP)
BT have given themselves a decade to migrate customers off the ISDN network, however, this announcement is a great opportunity for businesses to get ahead and unlock the benefits of VoIP by switching to SIP Trunking.
The use of SIP Trunks to deliver VoIP is now the recognised alternative to traditional ISDN and PSTN lines, offering a great opportunity for businesses to unlock several key benefits including cost savings, mobility, scalability and more functionality. In a VoIP solution, your traditional ISDN or PSTN lines – which form the expensive ‘line rental’ part of your phone bill – are replaced with SIP trunks; allowing the concurrent running of voice and data over your internet connection.
- Quick and Easy to Deploy
- Simple and rapid expansion of available channels as you grow or for mass calling events such as Black Friday or public events
- Immediate re-routing of calls to another number or site in the event of a loss of connectivity or telephone system failure
- Less than half the rental cost of ISDN
- Free calls to all telephone numbers beginning 01, 02 or 03
- Simple retention of existing numbers even when moving location or the ability to advertise out-of-area numbers to attract customers.
- Compatible with use alongside ISDN to increase capacity and resilience
Understanding your people is at the heart of a successful mobility solution. Our independent advice helps you make the right decisions on your devices, operating systems and applications. We work with you to create user profiles based on what work they do and how, when and where they do it. It’s not uncommon for employees to carry multiple devices for different purposes, so defining and assigning different profiles to the various types of users ensures you’re giving the right devices, connectivity, tariffs and functionality to the right people.
However, the needs of the company have grown beyond simple MDM; more mobile workers, more types and models of mobile devices, and more capabilities on those devices has significantly increased the mobile management challenge. In addition, your mobile workers need to be as productive on the road as they are in the office
They need access to key business applications and important company content, but everything still needs to be manageable and secure. Today’s mobile businesses need Enterprise Mobility Management (EMM). From deployment to retirement, EMM makes it easy to manage mobile devices and their applications, content and security. It doesn’t matter what make, model or operating system, our EMM solution handles BYOD devices as easily as it manages corporate-liable devices
Capital Markets are under the scrutiny of UK and pan-European regulators, with increased expectations and requirements regarding risk, capital management and delivery to the client. The FCA have focused sharply on service delivery and the protection provided to underlying clients in light of market failures and volatility.
The Markets in Financial Instruments Directive (MiFID II) is due to be fully implemented across Europe in Q1 2017, increasing reporting requirements and capturing Commodity, Algorithmic and High-Frequency traders within regulation. Existing regulated firms will need to be able to adapt their processes, while first-timers will need to be prepared to seek entry.
From 2017 under MIFID II calls that are intended to lead to a transaction will have to be recorded
Artemis works in partnership with market leaders to provide a cloud based, app-free mobile recording solution that delivers effective, stress-free regulatory compliance. Its trusted and proven cloud-based technology is used by top tier banks and smaller institutions for regulatory compliance.
- Global Coverage
- Voice & text capture
- Flexible storage options
- Device management
- Device agnostic with no change in user experience
Longer retention periods will be required
In the UK, the current recording retention rules are driven by the Conduct of Business Sourcebook (COBS §11.8.5), last amended in November 2014 to remove an exemption on mobile recording. These rules require only 180 days of call and communications data to be kept. Many regulated UK firms already go beyond this, retaining five or seven years of records, as a best practice measure or to comply with Tax Authority rules. Under MiFID II there will be a mandatory increase to five years for all regulated firms not already doing so.
A wider scope of communications recordings is specified
MiFID II will require all “communications that are intended to lead to a transaction” to be recorded, rather than the previous, narrower mandate of “client orders and transactions.” This will drastically increase the scope of communications that are required to be retained. Further, the change in scope includes personnel who will now need to be recorded. Firms currently only record employees that ‘commit’ transactions and will need to begin to record all ‘regulated’ users. The addition of a Pan-European requirement to archive mobile and fixed telephone calls, represents a notable addition to the categories of media retained in those jurisdictions. Currently, only a few countries, including the United Kingdom and Norway, require mobile phones to be recorded. The old banking policy directing employees not to use their mobile phones for “client orders and transactions” will be ineffective, nor will it be broad enough in scope to satisfy the new regulatory framework. In many European countries, this means that solutions will need to be deployed to allow for the recording of mobile calls.
We do more than simply connect your offices together – we connect your people to the services and applications they need, no matter where they are and no matter where they need to access - whether it's data or applications hosted in the cloud, on your premises, or in a data centre. For additional peace of mind, we make sure your services always have the appropriate levels of control and security applied..
We’re experts at network design. We have strong relationships with most Tier 1 carriers in the UK and beyond; this means that we can deliver connectivity that meets your service level requirements, at a price that always offers good value.
The service can be compromised of several key service components:
- Wide range of access types (including site and carrier resilience options)
- Remote access for home workers
- Cloud based Centralised Internet Access
- Cloud based Next Generation Firewall in High Availability
- IP Telephony (SIP and hosted Voice)
- Application prioritisation using QoS mechanisms
- Network monitoring tools
- 4-hour onsite engineer router support
- Support and proactive fault logging
- Service Level Agreement for availability, delivery and performance guarantees
We can’t prepare for everything, but we can prepare for anything
We don’t just provide the connections, we monitor your whole network to ensure that your people get the performance they need, wherever and whenever they need it. Unlike other connectivity providers, we take on the responsibility of ensuring the availability, health and performance of your network. This frees up time for your people to focus on what’s important to you – making your business work better.
Our Wide Area Network (WAN) services include network acceleration, intelligent routing, traffic management, application monitoring and prioritisation and security, so that your people can access business-critical services whenever they need to.
A fast, reliable internet connection makes life that much easier.
We use many different technologies to deliver reliable, robust networks, and then we monitor, manage and look after everything for you. We are continually learning and evolving our service to deliver the best value and ongoing capabilities that you need. Our fully managed Ethernet and EFM products provide a dedicated 1:1 high-performance connection that is secure, robust and reliable. Ethernet brings you speeds of up to 1GBits for super-fast multi-media content such as video conferencing and collaborative working. Upload/download files to SharePoint, Dropbox or back-up your data at lightening quick speeds. Our Ethernet products are offered as wires only or fully managed with alarm monitoring and remote diagnostics.
Let us look after your network, so you can look after your business.
Enterprise Broadband brings you speeds of up to 76Mb for a high-performance connection that delivers unrivalled value. Enjoy up to 76Mb Fibre to the Cabinet (FTTC), Twenty First Century Network (21CN) ADSL2+ Broadband with Traffic Priority and Enhanced Care options courtesy of a UK-based support team available 24/7/365.
Network Contention, Port Blocking or Bandwidth Throttling
By refusing to over subscribe our broadband services, we always insure that broadband investment exceeds customer demand – guaranteeing you the highest possible performance and reliability from your broadband connection.
Quality of Service (QoS) Optimisation for VoIP
With quality of service (QoS) fully implemented across our network, we can guarantee that those delay sensitive applications such as VoIP and SSH are given the appropriate priority required for optimum performance.
Enhanced Care for Business-Critical Support (optional)
f your broadband line is critical to your work or livelihood, you may wish to take out an enhanced care package. Enhanced Care operates 24/7/365 including UK bank and public holidays with BT promising to clear any reported faults within 20 hours including out of hours engineer visits..
Lowest Latency
Artemis has access to the fastest, best connected networks in the UK, with point of presence in London and Amsterdam. At these exchanges, there are peering agreements with over 500 networks which enable us to pass traffic at up to Gb speeds, delivering the highest performance and lowest latency that is technically possible.
As standard, your rack power is reserved on two independent UPS strings in the primary datacentre for complete redundancy. Our datacentres have an on-site, private substation fed diversely so that we’re not reliant on a single mains supply to power our hosting facilities. A+B 32AMP rated circuits are standard with a minimum of 2N UPS power protection.
Each of our sites provides an average uptime of >99.997%. To ensure power availability, our facilities provide a minimum of N+1 power redundancy. this means that your mission critical applications, infrastructure and systems have at least one backup power feed that will kick in in the unlikely event of an outage.
Backup and recovery as standard
We automatically back up your data on a daily basis as standard, and we can offer enhanced backup retention and services. If the worst should happen, we'll manage your restoration process.
Highly Available
At Artemis, we offer automatic failover in case of host failure to ensure that your business does not experience significant downtime.
Hyper-converged
We can tailor your requirements to suit your corporate objectives and strategy.
Dedicated Account Manager
As an extension of your business, your dedicated account manager will listen to your challenges and develop a solution which matches your business objectives.
Cost effective
Our Virtual Private Cloud enables you as a customer to be safe in the knowledge that you are receiving the most cost effective solution which suits your needs.
Highly certified
Artemis offers a two-hour hardware replacement SLA, combining the performance and capacity of all drives from all servers into a single distributed storage pool. This enables you to free up servers which could otherwise be used for both storage and computation.
Due to the increasing prevalence of distributed denial of service (DDoS) attacks on organisational networks, businesses need to ensure that they have resilient protection in place. This is to ensure that their company’s do not suffer detrimentally from reputational damage or financial losses because of downtime.
The size and velocity of these attacks is expected to grow exponentially with recent research revealing that there has been a 350 per cent increase in the number of large scale DDoS attacks taking place on corporate networks each year. Each of these attacks results in downtime lasting six hours or more.
At Artemis, we have a multi-tiered approach to network security in order to ensure that your systems are not compromised so that you can have peace of mind 24x7x365.
Managed infrastructure services dedicated to your business requirements.
Artemis offers customers the flexibility of being able to choose if they would like either an unmanaged network attached storage platform (NAS) platform or a fully managed, encrypted, multi-site managed backup platform. Our dedicated team of datacentre and network engineers can advise you as to what is the optimal solution for your business requirements.